Returns
Thermal labels and ribbons cannot be checked, restocked or resold once they leave us, so we do not take returns for change of mind or over-ordering. We do stand behind every order in these cases:
We shipped the wrong item
Email sales@vantagelabels.ca within 5 business days of delivery. We send the correct product and arrange and pay for the return of the wrong one. Please keep it unused and in its original packaging.
The product is defective
If a product does not meet its published specifications, email us within 30 days of delivery. We will ask for photos, a printed sample, the lot or batch code from the roll or box, and your printer model and settings, then replace or refund under our limited warranty.
It arrived damaged
Contact us within 5 business days of delivery with your order number and photos of the damaged cartons and labels. We will contact you about a replacement.
How a return works
Contact us first so we can issue a return authorization. Approved refunds go back to your original payment method within 10 business days of us receiving and checking the product.
Not sure a label fits your printer? Call (905) 731-0552 or use the printer checker on any product page before you order. That is the easiest way to avoid a wrong-size order.
Shipping
- GTA: flat rate from $20
- Rest of Canada: live rates from carriers such as Canada Post, Purolator, UPS and Canpar, shown at checkout before you pay.
- Outside Canada: we do not ship outside Canada at this time.
- Processing: orders are packed and handed to the carrier in 1 – 3 business days. Your tracking number is emailed when it ships.
- Delivery dates shown by carriers are estimates.
Small order fee
An order with a single case of labels adds a $20 small order fee. Order two or more cases, of any labels or ribbons, and the fee is waived automatically. Single ribbon orders have no fee.
Questions
Call (905) 731-0552, Monday to Friday, or email sales@vantagelabels.ca.