Common queries answered
Frequently asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping within the GTA generally takes [3-5 business days]. For orders outside the GTA, shipping can take [7-21 business days] depending on time of year. Please note that processing time at our warehouse takes [ 1-2 business days] before shipment.
How do I create an account?
You can create an account using the link in the header or at checkout. If you need any help creating an account, please give us a call or send us an email and we’ll be glad to help you.
How do I change my shipping address?
Contact us as soon as possible if you need to change your shipping address. Use the Contact Us link in the header of the website, or give us a call at 905-731-0552.
Do you accept Purchase Orders and offer Net payment terms?
If you require a purchase order or net payment terms, please give us a call and we’ll be happy to discuss options for your business. Once verified, corporate accounts can utilize Purchase Orders with Net 30 terms. To apply for a corporate account, you must make at least one purchase via phone so we can verify your business and credentials.
Do you ship outside of Canada?
We currently do not ship internationally via our online store. However, please give us a call and we’ll be happy to discuss the specific needs of your business.
What payment methods do you accept?
We accept all major credit cards and PayPal. If you wish to use a different method of payment, please contact us.
Products & Services
Do you have a Minimum Order Quantity?
Our products are sold by the case/box with no minimum order quantity.
Do you offer tiered volume discounts for enterprise contracts?
We do not offer tiered pricing on our website. However, if you wish to purchase in bulk, contact us and we’ll be happy to discuss options with you.
Can our procurement team request sample kits for quality and compatibility testing?
We understand that compatibility is crucial for your business workflows. We can provide samples for evaluation. Please contact us for more details.
Can you provide Technical Data Sheets (TDS), Safety Data Sheets (SDS), or compliance certifications?
Yes. Technical specifications, materials breakdown, and compliance documentation (including [ISO, RoHS, REACH, or FDA compliance certificates]) can be requested.
Do you offer custom jobs?
Yes. Contact us using the form on this page with the details of your order and we’ll be happy to assist you.